Refund policy

Digital products

All products in the store are digital downloads, delivered to your account as soon as payment is complete. Because they cannot be returned, sales are final except in the cases below.

When we refund

You will receive a full refund if:

• you were charged more than once for the same order
• you were charged for a product your account already owned
• you paid, but the product did not appear in your downloads
• a file is broken, missing or does not match its description on the store page, and we cannot fix it within 7 days of your report

Refund requests should be made within 14 days of purchase. If a problem appears after that, contact us and we will review it.

When we do not refund

• You changed your mind after the product was added to your account.
• You do not have the software the product requires. Requirements are listed on each product page.
• You have already received a refund for the same product.

Bundles

The Launch Bundle is refunded as a single purchase under the same rules. If one item in the bundle is faulty and cannot be fixed, the full bundle is refunded.

How to request a refund

Email [email protected] with your Discord username, the product, the approximate date of purchase and a description of the problem. We respond within 3 business days.

Approved refunds are made in US dollars (USD), for the amount you paid, to the original payment method. They can take 5 to 10 business days to appear, depending on your bank. If your card uses a different currency, the amount you get back may differ slightly because of your bank's exchange rate. Refunded products are removed from your account.

Chargebacks

Please contact us before disputing a charge with your bank, as most issues can be resolved directly. While a dispute is open, the product in question is removed from your account.

Your statutory rights

This policy does not affect any rights you have under consumer protection law.

Contact

For questions about this policy or an order, email [email protected].